Frequently Asked Questions
Everything you need to know about your S&L Beauty experience.
Are your products cruelty-free and vegan?
Yes, S&L Beauty Co. is committed to ethical beauty. All of our products are 100% cruelty-free, and the majority of our collection is vegan-friendly.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return gently used products for a full refund or exchange.
Can I change or cancel my order after it's placed?
We process orders quickly to ensure fast delivery. You can change or cancel your order within 1 hour of placement by contacting our support team via live chat or email.
Are your skincare products safe for sensitive skin?
Absolutely. Our formulas are dermatologist-tested and free from harsh parabens, sulfates, and synthetic fragrances to ensure they are gentle on all skin types.
How can I track my package?
Once your order ships, you will receive an email with a tracking link. You can also track your status directly through your S&L Beauty Co. account dashboard.